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Fast Service Department Improvement Starts With Real Leadership A dealership service department can look completely different by Friday than it did on Monday, but not because of theory, slogans, or another binder full of ideas. Fast improvement comes from leadership actions that are visible, repeatable, and measured every day. That is where automotive dealership service training has to be different. It cannot just teach concepts. It has to change behavior on the drive, at the

Service Department Profit Leaks Are Usually Hiding in Plain Sight In many Nebraska and Iowa dealerships, the service department is working hard every day. Advisors are busy. Technicians are turning hours. Managers are putting out fires. Customers are moving through the lane. But busy does not always mean profitable. The biggest leaks in a dealership service department are often not dramatic. They usually show up in small, repeated breakdowns that become normal over time. A mi

Service advisor training should not be a classroom exercise that sounds good for a day and disappears by Monday morning. It should change what happens in the lane, on the phone, at the write-up desk, during the estimate conversation, and after the customer leaves. The best advisors do more than check vehicles in. They become trusted advisors. That means they build trust, ask better questions, present service clearly, handle concerns professionally, and create reasons for cust

If your dealership decides to move forward with a Fixed Ops Rescue consulting program, the full $500 Half-Day On-Site Diagnostic fee will be credited toward your sign-up/onboarding fee. A Practical First Step Before a Bigger Commitment Most dealerships do not need another theory-heavy presentation about fixed ops. They need a clear look at what is happening in the service department, where performance is being limited, and what kind of coaching support actually makes sense.